Customer Service Webinar with Alf Dunbar

The purpose of this session is to introduce you to the YATD coaching programme that will provide you with the skills, knowledge and confidence to successfully engage with the customer, discover their needs and sell to them in a relaxed, natural way.

When: 1 March 2022 from 9.30 am – 11.30am with a short break in the middle

Where: Online via Zoom

Price: €75 per person + VAT

We ask all delegates to visit a couple of stores (not their own stores) and mystery shop them simply by looking for a product you potentially might want to buy (whether you purchase it or not is entirely up to each individual, you can mystery shop without purchasing anything). You need to experience the way the sales person in the store engages and approaches you in advance of this webinar, and how they tried to sell the product.

Important: 3D Security is enabled and you will need access to the mobile associated with the credit card you are using to pay in order to complete the transaction. 

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