We work with our members to support their online growth strategy by providing training, support and information from social media to trading internationally. Whether you are starting out on the online journey or have a well established eCommerce website, we can help you. We have a dedicated eCommerce Team who work with our members and organisations to bring the best in online and ecommerce training, data, trends and information to Irish retailers. We work closely with Ecommerce Europe and we are the first to award an eCommerce Trustmark in the market to ensure Irish retailers trading across the continent are meeting all relevant standards
About the Trustmark
Retail Excellence in partnership with Ecommerce Europe launched the Irish eCommerce Trustmark in order to promote cross-border trade. Each retailer displaying a Trustmark logo has passed a European standard of excellence ensuring they can provide an efficient user experience and process payments securely. The Trustmark increases consumer confidence and ensures a safe environment for online shoppers. By displaying the Trustmark logo, the retailer indicates to the consumer that the website is compliant with the latest Irish and EU legislation.
The Trustmark increases protection for consumers and retailers by establishing one European set of rules.
Additional benefits of the Trustmark include an International Complaints Handling Procedure available to both consumers and retailers. The Irish eCommerce Trustmark aims to boost cross-border trade within the EU online market which is estimated to be worth over €600 billion for 2019.
Trustmark Criteria & Benefits
Consumer Benefits
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Increased confidence in the delivery capability of the merchant
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National and International complaints handling procedure
- Enhanced security of consumers data
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Certified retailers accept the preferred payment method of consumers
- Reassurance that consumer rights will be upheld
Retailer Benefits
- Boost your ROI and European online trading volumes
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Build consumer confidence and awareness of your brand across Europe
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Demonstrates to consumers that you meet all online legislation and regulation
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Participate in an international complaints handling procedure
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Support the protection of consumer’s data
Become a Certified Retailer
To become a Certified Retailer with Retail Excellence, you can complete the Trustmark Licence Agreement online below or you can complete and sign the Trustmark Licence Agreement and return it to Retail Excellence. If you have any queries on the Trustmark, please do not hesitate to contact our office by emailing info@retailexcellence.ie or via telephone on +353 (0) 65 684 6927
Certified Retailers
Habitum
www.habitium.com
Inish Pharmacy
www.inishpharmacy.com
Meaghers Pharmacy
www.meagherspharmacy.ie
O’ Briens Wine
www.obrienswine.ie
Carrolls Irish Gifts
www.carrollsirishgifts.com
McCabes Pharmacy
www.mccabespharmacy.com
Petstop
www.petstop.ie
Magee 1866
www.magee1866.com
Halpenny Golf
www.halpennygolf.com
ShoeShop.ie (Cordners Shoes)
www.shoeshop.ie
dpd.ie
www.dpd.ie
Louis Copeland
www.louiscopeland.com
The Orchard
www.theorchard.ie
Bikeworld
www.bikeworld.ie
Guineys
www.guineys.ie
Wehrlys Jewellers
www.wehrlysbros.ie
Gerry Browne Jewellers
www.gerrybrownejewellers.ie
Tinney’s Toys
www.tinneystoys.com
Rabbettes Furniture & Interiors
www.rabbettesfurniture.ie
Physio Supplies
www.physiosupplies.ie
Outdoorliving.ie
www.outdoorliving.ie
Outdoorfurniture.ie
www.Outdoorfurniture.ie
Skin Shop
SkinShop.ie
Baby Elegance
babyelegance.com
IrelandsEye Knitwear
irelandseyeknitwear.com
Newlands Home & Garden Centre
www.newlands.ie
Glanbia Connect
www.glanbiaconnect.com
Dan Fitzgeralds
www.danfitzgeralds.com
CoffeeClick
www.coffeeclick.ie
McElhinneys
www.mcelhinneys.com
Carraig Donn
www.carraigdonn.com
Co-op SuperStores
www.coopsuperstores.ie
Vaughan Shoes
www.vaughanshoes.ie
Inhealth
www.inhealth.ie
Arboretum
www.arboretum.ie
Harry Corry
www.harrycorry.com
Murphy Larkin
www.murphylarkin.com
parcelwizard.ie
www.dpdparcelwizard.ie
Euronics
www.euronics.ie
HOME FOCUS at HICKEYS
www.homefocus.ie
Barry Packaging
www.barrypackaging.com
Golden Discs
www.goldendiscs.ie
Schoolbooks.ie
www.schoolbooks.ie
Tullyallen Pharmacy
www.fivestarpharmacy.ie
artificialgrass.ie
www.artificialgrass.ie
artificialtrees.ie
www.artificialtrees.ie
Foy & Company
www.foys.ie
Lights.ie
www.lights.ie
mySatNav
www.mysatnav.ie
Topline Heavins & Euronics
www.Heavins.ie
The Sweater Shop
www.sweatershop.com
Kilkenny Shop
www.kilkennyshop.com
LoveBug Intimates
www.lovebug.ie
Fallers Jewellers
www.fallers.ie
McElhinneys Bridal Rooms
www.mcelhinneysbridalrooms.com
Ardkeen Quality Food Store
www.ardkeen.com
Compu b
www.compub.com
McCauley Health & Beauty Pharmacy
www.mccauley.ie
McSport.IE
www.mcsport.ie
J. Barter Travel
www.travelnet.ie
Greenes Shoes
www.greenesshoes.com
Infababy
www.infababy.com
Horkans Garden & lifestyle
www.horkans.ie
D.I.D Electrical
www.did.ie
Evolve Menswear
www.evolvemenswear.com
Michael Murphy Home Furnishing
www.michaelmurphy.ie
Expert Electrical
www.expert.ie
Candlemania
www.candlemania.ie
The Cope
www.thecope.ie
Beautybuys
www.beautybuys.com
beanbags.ie
www.beanbags.ie
Feel Good Contacts
www.feelgoodcontacts.ie
Pamela Scott
www.pamelascott.com
Paradigit
www.paradigit.ie
Sheds Direct Ireland
www.shedsdirectireland.com
Consumer Enquires
Irish Queries:
The Competition and Consumer Protection Commission
Phone: 1890 432 432
Email: info@ccpc.ie
Online Contact form: Contact Us
Website: www.ccpc.ie
EU Queries:
European Consumer Centre
Phone: 01- 8797620
Email: info@eccireland.ie
Website: www.eccireland.ie
All Other Queries:
Trustmark Service Centre
Phone: +32 (0) 2 502 31 34
Email: info@ecommerce-europe.eu
Website: www.ecommercetrustmark.eu/
Relevant Legislation
Online Dispute Resolution (ODR): More Information
Alternative Dispute Resolution (ADR): More Information
Consumer Protection Act 2007: More Information
Consumer Rights Directive Act: More Information
Online Shopping Tips: More Information
Sale of Goods Act 1893: More Information
Sale of Goods and Supply of Services Act, 1980: More Information
EUROPEAN UNION (ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES) REGULATIONS 2015: More Information
S.I. No. 11/2003 – European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003: More Information