We work with our members to support their online growth strategy by providing training, support and information from social media to trading internationally. Whether you are starting out on the online journey or have a well established eCommerce website, we can help you. We have a dedicated eCommerce Team who work with our members and organisations to bring the best in online and ecommerce training, data, trends and information to Irish retailers. We work closely with Ecommerce Europe and we are the first to award an eCommerce Trustmark in the market to ensure Irish retailers trading across the continent are meeting all relevant standards

About the Trustmark

Retail Excellence in partnership with Ecommerce Europe launched the Irish eCommerce Trustmark in order to promote cross-border trade. Each retailer displaying a Trustmark logo has passed a European standard of excellence ensuring they can provide an efficient user experience and process payments securely.  The Trustmark increases consumer confidence and ensures a safe environment for online shoppers. By displaying the Trustmark logo, the retailer indicates to the consumer that the website is compliant with the latest Irish and EU legislation.

The Trustmark increases protection for consumers and retailers by establishing one European set of rules. Mystery audits are conducted regularly to ensure high standards are upheld and each applicant will receive a detailed assessment of their website.

Additional benefits of the Trustmark include an International Complaints Handling Procedure available to both consumers and retailers. The Irish eCommerce Trustmark aims to boost cross-border trade within the EU online market which is estimated to be worth €602 billion for 2017.

Trustmark Criteria & Benefits

Consumer Benefits

  • Increased confidence in the delivery capability of th
    e merchant
  • National and International complaints handling procedure
  • Enhanced security of consumers data
  • Certified retailers accept the preferred payment method of consumers
  • Reassurance that consumer rights will be upheld
  • Mystery audits of websites ensuring high standards are
    upheld

Retailer Benefits

  • Boost your ROI and European online trading volumes
  • Build consumer confidence and awareness of your brand across Europe
  • Demonstrates to consumers that you meet all online legislation and regulation
  • Participate in an international complaints handling procedure
  • Support the protection of consumer’s data
  • Mystery audits of websites ensuring high standards are
    maintained

Become a Certified Retailer

To become a Certified Retailer with Retail Excellence, you can complete the Trustmark Licence Agreement online below or you can complete and sign the Trustmark Licence Agreement and return it to David Campbell. If you have any queries on the Trustmark, please do not hesitate to contact David via office email on david.campbell@retailexcellence.ie or via office telephone on +353 (0) 65 684 6927

Certified Retailers

Inish Pharmacy
www.inishpharmacy.com

Meaghers Pharmacy
www.meagherspharmacy.ie

O’ Briens Wine
www.obrienswine.ie

Carrolls Irish Gifts
www.carrollsirishgifts.com

McCabes Pharmacy
www.mccabespharmacy.com

Petstop
www.petstop.ie

The Radiator Shop
www.theradiatorshop.ie

Bella Baby
www.bellababy.ie

Magee 1866
www.magee1866.com

Halpenny Golf
www.halpennygolf.com

ShoeShop.ie (Cordners Shoes)
www.shoeshop.ie

dpd.ie
www.dpd.ie

Louis Copeland
www.louiscopeland.com

Graham Shoes
www.grahamshoes.ie

The Orchard
www.theorchard.ie

Lights.ie
www.lights.ie

Kerrigan Meats
www.kerriganmeats.ie

Tony Kealys
www.tonykealys.com

McElhinneys
www.mcelhinneys.com

EZ Living Furniture
www.ezlivingfurniture.ie

Carraig Donn
www.carraigdonn.com

Co-op SuperStores
www.coopsuperstores.ie

Mothercare
www.mothercare.ie

Vaughan Shoes
www.vaughanshoes.ie

Inhealth
www.inhealth.ie

Mods & Minis
www.modsandminis.ie

Arboretum
www.arboretum.ie

INGLOT
www.inglot.ie

Appliances Delivered
www.appliancesdelivered.ie

Harry Corry
www.harrycorry.com

Murphy Larkin
www.murphylarkin.com

parcelwizard.ie
www.dpdparcelwizard.ie

Euronics
www.euronics.ie

SwimFitPool
www.swimfitpool.ie

Purple Tag
www.purpletag.ie

Fallers Jewellers
www.fallers.ie

McElhinneys Bridal Rooms
www.mcelhinneysbridalrooms.com

Ardkeen Quality Food Store
www.ardkeen.com

Compu b
www.compub.com

Cribs.ie
www.cribs.ie

Sam McCauley Chemists
www.sammccauley.com

McSport.IE
www.mcsport.ie

J. Barter Travel
www.travelnet.ie

Medipharm
www.medipharm.ie

Greenes Shoes
www.greenesshoes.com

Cherish Me
www.cherishme.ie

Willow
www.willow.ie

Uberchild
www.uberchild.com

The Office Centre
www.theofficecentre.ie

Horkans Garden & lifestyle
www.horkans.ie

D.I.D Electrical
www.did.ie

Evolve Menswear
www.evolvemenswear.com

Michael Murphy Home Furnishing
www.michaelmurphy.ie

Consumer Enquires

Irish Queries:

The Competition and Consumer Protection Commission

Phone: 1890 432 432
Email: info@ccpc.ie
Online Contact form: Contact Us
Website: www.ccpc.ie

EU Queries:

European Consumer Centre

Phone: 01- 8797620
Email: info@eccireland.ie
Website: www.eccireland.ie

All Other Queries:

Trustmark Service Centre

Phone: +32 (0) 2 502 31 34
Email: info@ecommerce-europe.eu
Website: www.ecommercetrustmark.eu/

Relevant Legislation

Online Dispute Resolution (ODR): More Information
Alternative Dispute Resolution (ADR): More Information
Consumer Protection Act 2007: More Information
Consumer Rights Directive Act: More Information
Online Shopping Tips: More Information
Sale of Goods Act 1893: More Information
Sale of Goods and Supply of Services Act, 1980: More Information
EUROPEAN UNION (ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES) REGULATIONS 2015: More Information
S.I. No. 11/2003 – European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003: More Information