Irish eCommerce
Trustmark

Retail Excellence in partnership with Ecommerce Europe launched the Irish eCommerce Trustmark in order to promote cross-border trade. Each retailer displaying a Trustmark logo has passed a European standard of excellence ensuring they can provide an efficient user experience and process payments securely.  The Trustmark increases consumer confidence and ensures a safe environment for online shoppers. By displaying the Trustmark logo, the retailer indicates to the consumer that the website is compliant with the latest Irish and EU legislation.

The Trustmark increases protection for consumers and retailers by establishing one European set of rules.

Additional benefits of the Trustmark include an International Complaints Handling Procedure available to both consumers and retailers. The Irish eCommerce Trustmark aims to boost cross-border trade within the EU online market which is estimated to be worth over  €600 billion for 2019.

To become a Certified Retailer with Retail Excellence, you can complete the Trustmark Licence Agreement online below or you can complete and sign the Trustmark Licence Agreement and return it to Retail Excellence. If you have any queries on the Trustmark, please do not hesitate to contact our office by emailing info@retailexcellence.ie or via telephone on +353 (0) 65 684 6927

Online Dispute Resolution (ODR): More Information
Alternative Dispute Resolution (ADR): More Information
Consumer Protection Act 2007: More Information
Consumer Rights Directive Act: More Information
Online Shopping Tips: More Information
Sale of Goods Act 1893: More Information
Sale of Goods and Supply of Services Act, 1980: More Information
EUROPEAN UNION (ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES) REGULATIONS 2015: More Information
S.I. No. 11/2003 – European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003: More Information

https://www.ecommerce-europe.eu/

https://www.ecommercewiki.org/